Effective Date: September 19, 2026
Overview
These Customer Policies describe the refund, return, cancellation, privacy, and messaging practices of Caraway Business Solutions, LLC (“CBS,” “we,” “our,” or “us”). By purchasing products or services from CBS or voluntarily opting in to communications from CBS, you acknowledge the applicable provisions of these policies.
Refund, Return & Cancellation Policy
Custom Apparel & Printed Products
Due to the custom nature of printed apparel, promotional items, DTF transfers, banners, signs, and other personalized products, all sales are final once production has begun.
We will replace or remake an order if:
- The item was received damaged.
- The item contains a printing error caused by Caraway Business Solutions, LLC.
- The product received differs significantly from the approved design proof.
Requests regarding damaged or incorrect items must be submitted within 7 days of delivery and include photographs of the issue.
We are unable to provide refunds or replacements for incorrect information provided by the customer, customer-approved design errors, size selection mistakes, or normal variations in garment color, print placement, or material.
Graphic Design Services
Design deposits and setup fees are non-refundable. Once design work has started, refunds will not be issued for completed work, time spent, or design concepts delivered.
Website Design & Digital Services
Deposits for website development, digital marketing, branding, consulting, and related services are non-refundable. Completed digital products, website files, downloadable content, and digital deliverables are non-refundable.
If a project is terminated by the client after work has begun, Caraway Business Solutions, LLC reserves the right to invoice for all completed work and expenses incurred up to the cancellation date.
Photography Services
Photography session fees and retainers are non-refundable but may be transferred to a future session at the discretion of Caraway Business Solutions, LLC if notice is provided at least 48 hours before the scheduled appointment.
No-shows and cancellations with less than 48 hours notice may forfeit all deposits and payments made.
Order Cancellations
Orders may be canceled before production begins. Once production, printing, design work, or service delivery has started, cancellation requests may be denied or subject to fees based on work already completed.
Refunds
Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on the customer’s financial institution.
Late or Missing Refunds
If you have not received an approved refund, please check your bank account, contact your credit card company, and contact your financial institution. If you still have not received your refund, please contact us at info@carawaybusinesssolutions.com.
Shipping Issues
Caraway Business Solutions, LLC is not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control.
Customers must notify us within 7 days of delivery regarding damaged, missing, or incorrect products.
Privacy & SMS/Text Messaging Policy
Caraway Business Solutions, LLC respects your privacy. This section explains how we collect, use, and protect personal information associated with inquiries, customer relationships, and SMS/text messaging communications.
Information We Collect
Depending on how you interact with Caraway Business Solutions, LLC, we may collect information including:
- Your name
- Your email address
- Your mobile phone number
- Your message, inquiry, or other information you voluntarily provide
- Your SMS consent and opt-in preference
- Messages sent to or received from you
- Information related to your order, project, appointment, quote, invoice, or service request
How We Collect Information
We may collect personal information directly from you when you submit a form on our website, contact us by phone or email, request a quote or service, place an order, communicate with us regarding an existing project or service, or otherwise voluntarily provide information to Caraway Business Solutions, LLC.
For SMS/text messaging, customers may provide a mobile phone number through our website contact form and make an affirmative choice regarding whether they consent to receive informational text messages from Caraway Business Solutions.
How We Use Your Information
We may use information you provide to:
- Respond to questions and inquiries
- Provide customer service and support
- Communicate regarding orders and order status
- Communicate regarding appointments or scheduled services
- Provide quotes, invoices, and project updates
- Provide service-related information relevant to your relationship with Caraway Business Solutions
- Send informational SMS/text messages when you have consented to receive them
- Operate and administer our business and services
How We Share Information
Caraway Business Solutions, LLC does not sell or share customer personal information with third parties or affiliates for their marketing or promotional purposes.
We may disclose information to service providers when reasonably necessary to support essential business operations, such as payment processing, order fulfillment, shipping, website services, or communications services, or when disclosure is required by law.
Mobile opt-in information and SMS consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
SMS/Text Messaging Terms & Conditions
SMS Consent
Caraway Business Solutions would like your consent to send informational text message communications from +1 (800) 619-8316 to the mobile number you provide, in response to your questions or to provide information relevant to your relationship with us.
Consent to receive SMS/text messages is voluntary and is not a condition of purchase. Message frequency varies. Message and data rates may apply.
When providing a mobile number through our website contact form, you will be asked to make an affirmative selection indicating whether you consent to receive informational text messages from Caraway Business Solutions. Selecting not to receive text messages will not prevent you from submitting an inquiry, requesting information, or purchasing products or services from us.
Types of SMS Messages
If you consent to receive SMS/text messages, communications may include responses to your questions, customer service communications, order or project updates, appointment or scheduling information, quotes, invoices, and other informational communications relevant to your relationship with Caraway Business Solutions.
Message Frequency
Message frequency varies based on your inquiries, orders, projects, services, and interactions with Caraway Business Solutions.
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